Terms & Privacy
Last Updated: August 2026
Welcome to CGHS Healthcare. These Terms & Privacy guidelines explain how you may use www.cghshealthcare.com, what information may be collected, and how we handle information submitted through our features.
1. Terms of Use
By accessing or using www.cghshealthcare.com, you agree to follow these Terms of Use. If you do not agree with any part of these terms, please discontinue using the website. These terms apply to visitors, users searching for healthcare facilities, users submitting appointment requests or feedback, and anyone accessing the services available through the platform.
2. About CGHS Healthcare
CGHS Healthcare provides an online directory of healthcare facilities including CGHS empanelled hospitals, eye centres, dental clinics, diagnostic centres, wellness centres, polyclinics, AYUSH centres, and other listed healthcare facilities. Users can search healthcare facilities by city, treatment, category, nearby location, and map-based location.
3. Use of Website Information
The information available on CGHS Healthcare is provided to help users discover and compare healthcare facilities more conveniently. Hospital names, addresses, categories, treatments, contact information, availability, services, appointment details, and other information may change over time. Users should independently confirm important details directly with the relevant hospital or healthcare facility before visiting or making healthcare decisions.
4. Healthcare Disclaimer
CGHS Healthcare is primarily a hospital discovery and healthcare information platform. Information available on the website should not be considered medical advice, diagnosis, treatment advice, or a substitute for consultation with a qualified healthcare professional. The platform does not replace professional medical consultation. In an emergency, seek appropriate emergency medical assistance immediately rather than relying solely on information available on this website.
5. Hospital & Healthcare Facility Information
The platform currently documents 2,938+ empanelled hospitals/facilities across 23+ cities and 17+ States and Union Territories. However, hospital information may change, services may vary between facilities, appointment availability may change, empanelment status may change, and hospital policies may change without prior notice. Users are encouraged to verify critical information with the concerned healthcare facility.
6. Appointment Requests
CGHS Healthcare provides an appointment request feature through which users can submit their information and appointment requirements. Submitting an appointment request does not automatically guarantee appointment confirmation, a specific doctor, a particular date or time, treatment availability, hospital admission, or availability of a particular medical service. Appointment-related details should be confirmed with the relevant healthcare facility.
7. Nearby Hospital & Location Services
CGHS Healthcare provides a nearby hospital discovery feature using browser-based geolocation. If you use location-based features, your browser may ask you to provide permission to access your location. You can choose whether to grant this permission through your browser settings. If location permission is denied, you can continue using other available search options such as city, treatment, category, or map-based searches.
8. Map & Location Accuracy
The website may display healthcare facilities on an interactive map using latitude and longitude information. Map locations are provided for informational and navigation purposes. Users should verify the actual address and location of a healthcare facility before travelling. CGHS Healthcare cannot guarantee that map coordinates, routes, addresses, or third-party mapping information will always be completely accurate or current.
9. User Responsibilities
When using CGHS Healthcare, you agree to: provide accurate information when submitting forms, use the website only for lawful purposes, avoid submitting misleading or fraudulent information, avoid attempting to gain unauthorized access to restricted areas, avoid interfering with website functionality or security, avoid uploading harmful files or malicious code, respect the privacy and rights of other users, and use appointment and feedback features responsibly.
10. Feedback & Ratings
CGHS Healthcare allows users to submit feedback and ratings through the platform. When submitting feedback, users should ensure that their content is relevant, honest, respectful, based on their genuine experience, and free from abusive or unlawful content. We reserve the right to remove content that is inappropriate, misleading, abusive, spam-related, or otherwise unsuitable for the platform.
11. Saved Hospitals
CGHS Healthcare provides a hospital bookmarking or saved-hospital feature that allows users to save preferred hospitals for easier access later. Saved hospitals are provided as a convenience feature and do not represent an endorsement, recommendation, or guarantee of treatment quality.
12. Prohibited Activities
Users must not use the website to: attempt unauthorized access to the website or administrative systems, introduce malware, viruses, or harmful code, scrape or misuse website data in a manner that harms the platform, submit false appointment information, post fraudulent or abusive feedback, impersonate another person or organization, use the website for unlawful activities, or interfere with website security or functionality. We may restrict or suspend access where misuse or harmful activity is identified.
13. Intellectual Property
Unless otherwise stated, website design, layout, text, graphics, branding, interface elements, software, and other original website materials are protected by applicable intellectual property rights. You may access and use the website for personal and legitimate informational purposes. You should not reproduce, republish, modify, distribute, sell, or commercially exploit website content without appropriate authorization.
14. Third-Party Services
Some website functionality may rely on third-party technologies and services, including mapping, geolocation, and geocoding services such as Google Places API, OpenStreetMap Nominatim API, and browser Geolocation API. Third-party services may have their own terms, privacy policies, availability limitations, and technical requirements. CGHS Healthcare is not responsible for changes, interruptions, or policies imposed by third-party services.
Information We May Collect
Depending on how you use the website, CGHS Healthcare may receive information that you voluntarily provide through website features — including when you submit an appointment request, send feedback, use website forms, contact support, save or bookmark hospitals, or interact with relevant website features. We aim to collect only information that is reasonably necessary for the relevant website functionality.
Appointment Information
When you submit an appointment request, information provided through the appointment form may be used to process and manage your request. Please avoid entering unnecessary sensitive medical information into general website forms unless specifically requested for a legitimate purpose.
Feedback Information
If you submit a review, rating, or feedback, the information you provide may be processed for feedback management and platform improvement. The website includes an administrative system for reviewing and managing submitted feedback. Please do not include passwords, financial information, or unnecessary sensitive personal information in public feedback.
Location Information
If you choose to use the Nearby Hospital Finder, your browser may provide location coordinates after you grant permission. The platform uses geolocation and reverse-geocoding functionality to support nearby hospital discovery and city detection. You can control location access through your browser settings.
Automatically Collected Technical Information
When you access a website, certain technical information may be generated through standard web technologies. This may include browser type, device type, operating system, IP address, pages visited, general usage information, search interactions, referring pages, and technical logs. The platform also describes analytics functionality for tracking visitor counts, search terms, city clicks, and category interactions.
How We Use Information
Information may be used to: process appointment requests, respond to support queries, manage feedback, improve website functionality, improve search experience, understand website usage, improve hospital discovery features, monitor website performance, maintain website security, and improve user experience. We do not intend to use information beyond legitimate purposes associated with operating and improving the platform.
Cookies & Similar Technologies
CGHS Healthcare may use cookies or similar technologies required for website functionality, preferences, security, analytics, or improving user experience. Cookies may help the website remember certain settings or understand how visitors interact with different sections of the platform. You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Data Security
We take reasonable measures to protect information handled through the platform. However, no website, online service, server, or electronic transmission can be guaranteed to be completely secure. Users should avoid submitting unnecessary confidential information through general website forms.
Data Sharing
CGHS Healthcare does not intend to sell personal information simply because a user accesses or searches the website. Information may be shared or made available where reasonably necessary to process a requested service, respond to user support requests, operate website functionality, maintain hosting and technical infrastructure, comply with applicable legal obligations, or protect the website against misuse or security threats.
Third-Party Websites
The website may contain links or references to third-party websites, healthcare facilities, mapping services, or external resources. Once you leave CGHS Healthcare and access another website, that website's own terms and privacy policy may apply. We encourage users to review the privacy practices of external websites before providing personal information.
Children's Privacy
CGHS Healthcare is not specifically designed as a children's service. We do not knowingly request unnecessary personal information from children. If you believe that a child has submitted personal information to us unnecessarily, please contact our support team.
Data Accuracy
We aim to provide useful and organized healthcare information, but healthcare facility details can change. Users should verify important information such as hospital address, contact details, empanelment status, available treatments, appointment availability, facility timings, and eligibility requirements with the relevant healthcare provider before relying on such information.
Changes to Website & Services
CGHS Healthcare may update, modify, add, or remove website features from time to time. This may include changes to hospital listings, search features, categories, appointment functionality, map functionality, user interface, website content, and technical services. We may also update these Terms & Privacy guidelines when necessary.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, features, practices, or applicable requirements. When changes are made, the Last Updated date at the top of this page may be revised. Users are encouraged to review this page periodically.
Limitation of Liability
To the extent permitted by applicable law, CGHS Healthcare will not be responsible for losses arising from reliance on inaccurate, incomplete, outdated, or changed healthcare facility information. CGHS Healthcare is a discovery and directory platform and does not control the medical services, treatment decisions, pricing, availability, conduct, or outcomes of independently operated healthcare facilities listed on the platform.
No Guarantee of Healthcare Services
Listing a hospital or healthcare facility on CGHS Healthcare does not automatically constitute a recommendation, endorsement, guarantee of quality, or guarantee of treatment availability. Users should independently evaluate and confirm healthcare services before making medical or financial decisions.
Governing Law
These Terms & Privacy guidelines shall be interpreted in accordance with applicable laws and regulations of India. Any legal matters relating to the use of the website shall be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts, subject to applicable legal requirements.
If you have questions about these Terms & Privacy guidelines, website functionality, information displayed on the platform, or privacy-related concerns, please contact us.
We encourage users to contact our support team if they believe information associated with them has been submitted incorrectly or if they have concerns regarding the use of their information.